Privacy Policy

1. Information We Collect

When you make a booking, contact us or use our website, we may collect information necessary to provide our airport transfer services, including:

• Full name
• Email address
• Phone number
• LINE, WhatsApp, KakaoTalk or other contact information
• Flight information
• Pickup and drop-off locations
• Passenger details
• Booking and payment information
• Information voluntarily provided through our website or customer support channels

2. How We Use Your Information

We use personal information only for legitimate business purposes, including:

• Processing airport transfer bookings
• Coordinating transportation services with trusted local partners
• Sending booking confirmations and service updates
• Providing customer support
• Responding to enquiries and requests
• Improving website functionality and service quality
• Preventing fraud and unauthorized transactions
• Complying with legal and regulatory obligations

3. Sharing Information with Partners

To operate our airport transfer services, we may share relevant booking information with trusted transportation partners and drivers in the destination country.

Only information necessary to provide the booked service is shared, such as passenger name, flight information, pickup location, destination and contact details.

4. Payment Information

Payments are processed through trusted third-party payment providers using secure payment systems.

GTrip does not store complete credit card information on its own servers. Payment information is handled according to the security standards of the payment provider.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration or destruction.

Although we take reasonable steps to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

Personal information may be retained for operational, accounting, legal and customer support purposes where required.

Information that is no longer required will be securely deleted or anonymized where appropriate and permitted by law.

7. Cookies and Analytics

We may use cookies, Google Analytics and similar technologies to improve website functionality, understand website usage and enhance user experience.

You may disable cookies through your browser settings, although some website features may not function properly.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permitted
• Withdraw consent where applicable
• Contact us regarding privacy-related concerns

9. Third-Party Links

Our website may contain links to third-party websites, services or applications for your convenience.

We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of those websites before providing personal information.

10. Changes to This Policy

GTrip may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations.

The latest version will always be published on this page and becomes effective from the date of publication.

11. Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is handled, our support team will be happy to assist you.

support@gtriptransfer.com

Business Hours
Daily 09:00 – 21:00 (GMT+7)