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Yes. GTrip offers round-trip bookings where available. Round-trip pricing is calculated based on the selected services and destination.

GTrip displays the applicable service price before you complete your booking. Any additional charges, such as optional services, will be shown before confirmation.

Your airport pickup is arranged according to the flight information provided during booking. Our drivers and operational partners monitor flight arrivals and adjust pickup timing when flight information is available.

Yes. Flight monitoring is included for airport pickup bookings. Our team and drivers use the flight information provided during booking to help coordinate your pickup.

Airport pickup arrangements may include a passenger name signboard depending on the service and destination. Please follow the pickup instructions provided before your journey.

If your flight information is available, our drivers and operational partners will monitor the flight and adjust the pickup timing accordingly. Please remain reachable using the contact information provided in your booking.

For airport pickup services, the driver will wait according to the applicable airport pickup waiting policy. If the passenger cannot be located or contacted within 2 hours after the actual flight arrival time, the booking will be treated as a no-show.

First, check the pickup instructions and meeting point information provided for your booking. If you still cannot locate your driver, contact the driver using the provided contact details or contact GTrip Support for assistance.

We recommend allowing enough time for the journey to the airport and your airline’s check-in requirements. As a general guideline, plan to arrive at the airport around 3 hours before an international flight, plus the estimated travel time from your pickup location.

Yes. Pickup time changes may be requested before the scheduled service, subject to availability. Requests made close to the service time may not be possible due to operational requirements.

GTrip sells vehicle categories rather than guaranteed vehicle models. The actual vehicle may vary depending on destination, availability and operational requirements.

GTrip offers different vehicle categories depending on the destination and service. Available categories and passenger or luggage capacity are shown during the booking process.

Please check the passenger and luggage capacity shown for the selected vehicle category before booking. If you have oversized or unusually large luggage, we recommend contacting GTrip before completing your booking.

GTrip operates as an online travel agency (OTA) and booking agent. We do not own the vehicles used for bookings and do not maintain a fixed fleet or fixed group of drivers under the GTrip name. Transportation services are provided through our network of trusted local transportation partners.

Not necessarily. Each booking may be assigned to an available vehicle and driver from GTrip’s network of trusted local transportation partners. The vehicle and driver may therefore vary depending on availability, location and operational requirements.

Vehicle registration documents, insurance policies, transportation permits and other operating documents belong to the respective transportation provider, vehicle owner or driver. GTrip does not issue or provide these documents on behalf of individual providers.

Child seats may be available as an optional service depending on the destination and vehicle. Please select the available option during booking or contact GTrip before your journey.

Child seat pricing depends on the destination and selected service. If available, the applicable price will be shown during the booking process.

Available payment methods are displayed during checkout and may vary depending on the destination and booking. Please select your preferred payment method from the options available at checkout.

Cancellations made more than 48 hours before service are eligible for a full refund. Cancellations made 24–48 hours before service are eligible for a 50% refund. Cancellations made less than 24 hours before service are non-refundable.

Credit card refunds are processed after approval by GTrip. The time required for the refund to appear depends on your card issuer and bank.

Refunds made by bank transfer or PromptPay are normally completed within approximately 30 days after the cancellation request has been approved.

Yes. If you need a receipt for your booking, please contact GTrip Support and provide your booking details.

Driver and pickup information will be provided before your scheduled transfer whenever available. Please check your booking contact details and messages before your journey.

Normally, no. However, please remain reachable using the contact information provided with your booking in case the driver or GTrip operations team needs to contact you.

For airport pickup services, if the passenger cannot be located or contacted within 2 hours after the actual flight arrival time, the booking will be treated as a no-show and no refund will be provided.

GTrip currently provides airport transfer services in South Korea. Additional destinations and services may be added as we expand.