Refund Policy
Learn how cancellations, refunds and booking changes are handled, so you can book your airport transfer with confidence.
May 31, 2026
1. Cancellation by Customer
More than 48 hours before service
Full refund available.
24–48 hours before service
50% refund available.
Less than 24 hours before service
No refund will be provided.
Refund amounts are calculated after deducting any non-refundable payment processing fees charged by the payment provider, where applicable.
2. Airport Pickup Bookings
Airport pickup services are scheduled according to the flight information provided during booking.
Drivers monitor flight arrivals and adjust pickup times whenever flight information has been provided.
Customers are responsible for remaining reachable using the contact information submitted with their booking.
3. No-Show Policy
For airport pickup services, if the passenger cannot be located or contacted within 2 hours after the actual flight landing time, the booking will be treated as a no-show and no refund will be provided.
4. Incorrect Information
Customers are responsible for providing accurate booking information including:
- Flight number
- Pickup location
- Passenger details
- Contact information
GTrip Transfer is not responsible for service disruptions caused by incorrect information submitted during booking.
5. Service Changes
Changes requested more than 24 hours before the scheduled service are generally accepted, subject to availability.
Requests made within 24 hours of the scheduled service may not be possible due to operational requirements.
Additional charges may apply depending on the requested changes.
6. Driver Delays
In rare situations involving traffic conditions, airport congestion, weather conditions or operational issues, pickup times may be affected.
GTrip Transfer will make reasonable efforts to minimize delays and provide updates when available.
7. Service Cancellation by GTrip Transfer
If GTrip Transfer is unable to provide the booked service due to operational or safety reasons, a full refund will be issued.
8. Refund Method
Approved refunds will be returned using the original payment method whenever possible.
Any payment processing fees charged by third-party payment providers that are non-refundable may be deducted from the refund amount.
If the original payment method is no longer available, GTrip Transfer may contact the customer to arrange an alternative refund method.
9. Refund Processing
💳 Credit Card
Refunds to credit cards are processed after approval by GTrip Transfer.
The time required for the refund to appear depends on your card issuer and bank.
🏦 Bank Transfer / PromptPay
Refunds made via bank transfer or PromptPay are normally completed
within approximately 30 days after the cancellation request has been approved.
10. Contact
If you have any questions regarding cancellations or refunds, our support team will be happy to assist you.