Terms & Conditions
These Terms & Conditions explain how GTrip services operate and the responsibilities of both GTrip and our customers.
May 31, 2026
1. About GTrip
GTrip operates as an online travel agency (OTA) and booking agent, providing booking and coordination services for airport transfers through trusted local transportation partners.
GTrip is not a transportation operator, does not own the vehicles used for bookings, and does not maintain a fixed fleet or fixed group of drivers under the GTrip name.
By making a booking through our website, you agree to these Terms & Conditions.
2. Booking Confirmation
Bookings are considered confirmed only after successful payment or confirmation according to the selected payment method.
A booking confirmation email will normally be sent after your booking has been successfully completed.
Customers are responsible for reviewing all booking details before completing their reservation.
3. Customer Responsibilities
Customers must provide accurate information including passenger names, flight details, pickup locations and contact information.
GTrip Transfer is not responsible for service disruptions resulting from incorrect information provided during booking.
Customers are responsible for reviewing their booking confirmation after payment and notifying GTrip immediately if any information is incorrect.
4. Airport Pickup Procedures
Airport pickup instructions and meeting arrangements will be provided before your journey.
Airport Pickup Guides may also be provided depending on the destination and airport.
Depending on the airport, vehicle category and operational requirements, customers may receive meeting point instructions from the driver or operations team through the contact details provided during booking.
Customers should remain reachable using the communication methods provided in their booking.
5. Airport Drop-off Procedures
Customers are responsible for selecting a pickup time that allows sufficient travel time and airport check-in time before departure.
GTrip is not responsible for missed flights resulting from insufficient travel planning or late arrival by the customer.
6. Contact Information & Communication
Customers are encouraged to provide at least one active communication method such as LINE, WhatsApp, KakaoTalk, email or phone number.
Drivers, operational partners or GTrip Transfer representatives may contact customers before or during service to provide operational updates, pickup instructions or meeting arrangements.
7. Vehicle Categories
Vehicle images displayed on the website are for illustrative purposes only. Customers purchase a vehicle category rather than a guaranteed vehicle model.
Actual vehicles may vary depending on location, availability and operational requirements. GTrip does not own the vehicles used for bookings and does not employ a fixed fleet of drivers.
Each booking may be assigned to an available vehicle and driver from GTrip’s network of trusted local transportation partners. The vehicle and driver assigned to a booking may therefore differ from those used for other bookings.
8. Flight Monitoring
Airport pickup services include flight monitoring.
Drivers and operational partners may adjust pickup timing according to actual flight arrival information.
9. Child Seats & Additional Services
Optional services such as child seats and other special requests may incur additional charges. Availability may vary depending on destination and local operating partners.
Availability of additional services may vary by destination.
10. Changes & Amendments
Requests to modify bookings are subject to availability and may result in additional charges.
Changes requested shortly before service may not be possible.
11. No-Show Policy
For airport pickup services, if a passenger cannot be located or contacted within 2 hours after the actual flight arrival time, the booking will be treated as a no-show.
No refunds will be provided for no-show bookings.
12. Limitation of Liability
GTrip Transfer’s liability is limited to the value of the booked service. GTrip acts as an OTA and booking agent and coordinates transportation services provided by local transportation partners.
Vehicle registration documents, transportation permits, insurance policies and other vehicle or operating documents belong to the respective transportation provider, vehicle owner or driver. GTrip does not issue or provide such documents on behalf of individual providers. Responsibility relating to the vehicle, driver, applicable insurance and any incident arising during the transportation service is handled according to the responsibilities, insurance arrangements and legal requirements applicable to the transportation provider, vehicle owner or driver assigned to the booking.
13. Force Majeure
GTrip Transfer is not responsible for delays, interruptions or service failures caused by events beyond reasonable control, including severe weather, natural disasters, airport restrictions, government actions, strikes or major traffic incidents.
14. Payment Terms
Payments are processed using the payment methods available on the GTrip website.
Available payment methods may vary depending on your destination, country or booking.
15. Refund Policy
Refunds are subject to the Refund Policy published on the GTrip website.
Customers are encouraged to review the Refund Policy before completing their booking.
16. Privacy & Data Usage
Customer information is used solely for booking management, operational coordination and customer support.
Information is shared only with drivers and trusted operational partners when necessary to provide the booked service.
For more information, please review our Privacy Policy.
17. Contact Information
If you have any questions regarding these Terms & Conditions, our support team will be happy to assist you.
Business Hours
Daily 09:00 – 21:00 (GMT+7)